Your Holiday Property Cleaning Specialists

We look after you, so you can look after your guests

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Cleaning

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Hire Linen

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Consumables

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Change Over

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Concierge

Gold Coast’s Most Trusted
and Professional
Holiday Property Service

HPS is the Gold Coast’s leading Short Term Rental Holiday Property Service provider; exceeding 10,000 cleans in 2022 alone, while servicing more than 250 properties and maintaining an impressive 4.81 overall rating, out of 5-star reviews on AirBnB and Google.

HPS specialises in Short Term Rental Cleaning, Quality Hotel-Grade Hire Linen, Short and Long Stay Housekeeping, Guest Change-overs, Property Styling and Presentation, as well as supply of Guest Consumables.

The service that we provide gives you the best opportunity to receive 5-star reviews from your guests.

We eliminate the stress of having to arrange and manage people to maintain your investment. After a guests’ stay has been completed we step in, cleaning, replacing linen, replenishing consumables, and returning the presentation of your property back to how it was previously – all in time for your next guest to arrive. After this, it’s simply a process of rinse and repeat…

We have detailed systems in place to ensure 5-star treatment of your property, part of which are high-resolution photos taken after each clean. Our teams manage your home as if it’s their own, so you are guaranteed a beautiful presentation for your guests when they arrive.

Our Pre-Guest Inspection team checks that each cleaner is performing to expectations, by thoroughly inspecting properties prior to guests arriving (with the exception of back-to-back bookings). This service is yet another means of ensuring standards remain high and guest expectations are met or exceeded.

Contact us today, let’s chat about getting you started…

Short Term Rental Cleaning

We understand the significance of a first impression, and that's where we truly shine. With great pride, we excel at transforming your property into a stylish and presentable space that dazzles and sparkles. By doing so, we create a memorable "Wow!" factor upon arrival.

Allow us to enhance the presentation of your property to an impeccable standard, enticing your guests to share their wonderful experience with others and eagerly plan their next visit.

Hotel Quality Linen Hire & Laundering Service

We also specialise in Wholesale and Retail Quality Hotel-Grade Hire Linen, for all businesses that manage Short Stay Rental Properties and AirBnB Holiday Homes.

We are able to supply your linen requirements, including bedding, toweling, pool towels, and tea towels.

Holiday Rental Consumables

Part of a holiday home short stay is consumables.

We can provide your property with an initial small carton of milk, coffee, tea, soap, shampoo, conditioner, body wash, body lotion, dishwashing liquid, kitchen wipes etc.

This is another concern that you can let go of, enabling your guests to start their vacation without the immediate need to search for a local store. This convenience further enhances their overall experience of staying at your property.

Holiday Home Styling & Presentation

Ensuring that your property is aesthetically appealing for your guests, through creating the perfect space, gives you the ability to charge at an appropriate premium; our cleaning and styling service provides you with this opportunity.

HPS is a Premium Property Cleaning & Presentation Service

HPS has been providing first-class cleaning services on the Gold Coast for over 15 years. We specialise in short-stay Holiday Property Rentals and Airbnb Holiday Homes. Our comprehensive range of services include; 5-star Hotel-Quality Hire Linen, Cleaning, Presentation, Guest Consumables and housekeeping.

We ensure that your investment property is well taken care of, giving you complete peace of mind. We understand that your property is an important investment, and we are committed to providing the highest quality of service.

We will work with you to create a cleaning schedule that meets your needs, and we will always use high-quality products and equipment.

Here are some of the benefits of using HPS Premium Property Cleaning & Presentation Service:

  • Peace of mind knowing that your investment property is in good hands.
  • Professional cleaning services to ensure your property is always clean and presentable.
  • Hotel-Quality Hire Linen to provide a luxurious experience for your guests.
Contact HPS today to learn more about our services and to schedule a consultation.

Quality Service Guaranteed

We offer a cleaning guarantee on all Housekeeping Change-over Services for guests’ through an 80+ point checklist, along with High Resolution photos taken at the finish of a clean and style.

5-Star Cleaning Reviews

Our 5-star Google and AirBnB reviews are highly important to us, this assures that your property will be cleaned in line with a 5-star hotel.

Cleaning and Change-over services are maintained to the highest of standards.

Transparent and Attentive Communication

It is imperative to have clear lines of communication with our clients and their guests. As such, we maintain and monitor multiple forms of communication channels for managers/owners and guests.

First-Rate Guest Care

We take the utmost pride in the presentation of your property, a guest’s first impression is paramount to our business; they must be able to walk in and have their expectations met or even exceeded.

Request an obligation-free quote for your Holiday Property rental.

Drop us a line and we can arrange to provide you with a free full-service appraisal of your property.

What our Clients say

Excellent
4.8
Using Holiday property service for all our properties and love the service they provide! Always feels like a hotel service!
Response from the owner: Thank you for your kind words, Isabella. We're thrilled to hear that our service makes your properties feel like a hotel. Your satisfaction is our priority!
Been using holiday property services for my Airbnb Management company for 6 months now.They are unreal.Their attention to detail is great.Sebastian runs the business so smoothly.Definitely recommend them for any small medium or large Airbnb Management business.
Response from the owner: Dear Ryan, thank you for your kind words! We're thrilled to hear that you're pleased with our attention to detail and smooth service. Your recommendation means a lot to us. Best, The Team.
We stayed in Bilinga and the unit was immaculate upon arrival. I really noticed the attention to detail and additional cleaning products, such as extra dishwasher tabs and sponges. If I had a property I would hope it was presented this beautifully for customers.
Response from the owner: Dear Katherine Stone,Thank you so much for taking the time to share your review with us. We are delighted to hear that you had a wonderful stay at our Bilinga unit and that you appreciated the level of cleanliness and attention to detail we provide.Ensuring that our properties are impeccably clean and well-maintained for our guests is a top priority for us. We believe that a beautifully presented property enhances the overall guest experience, and your feedback confirms that we are on the right track.Your kind words are truly appreciated, and they motivate us to continue delivering exceptional service and accommodations. Should you ever decide to have your own property, we hope it will be as meticulously cared for as the one you experienced with us.Once again, thank you for choosing us for your stay, and we look forward to hosting you again in the future. If you have any further feedback or suggestions, please feel free to share them with us.Warm regards, David & The team @ Holiday Property Service Gold Coast
I have used HPS on numerous occasions and would not go anywhere else now. They have been amazing, have fitted me in at last minute requests and moved dates around to assist when we were moving, even bringing in extra help to get the job done. Everyone is just lovely and so helpful, my house is always sparkling and I never had to worry about them. I’ve used them for Airbnb and generalCleaning. I highly recommend these guys, you will not be disappointed.
Response from the owner: Dear Kelly, we really appreciate your kind words and loyalty. We're thrilled to hear about your positive experiences with us and promise to continue providing excellent service. Thank you for recommending us!
Really pleased with HPS especially after a few tedious misses with several other companies. My guests have loved the extra touches and coming home to an immaculate place myself was a delight after several months away. Highly recommend.
Response from the owner: Dear Marisa, Thank you for your wonderful review. We're thrilled to know our special touches and immaculate service exceeded your expectations. Your high recommendation is greatly appreciated!Best, Customer Service Team
Holiday Property Services is the go-to for a truly professional property management service.Every team member takes great care and owns the responsibility for every home. Whether that is down to the tiniest details of cleaning the house, providing hotel quality linens, and or conducting a final inspection before your guests arrive.Holiday Property Services gives clients peace of mind with timely communication and transparent billing, resulting in higher guest ratings and more bookings.It has been a pleasure working with everyone at Holiday Property Services.
Response from the owner: HIi Corrine Thank you so much for taking the time to share your experience with Holiday Property Service! We are thrilled to hear your kind words and are truly grateful for your trust and support.At Holiday Property Service, we take immense pride in delivering professional property services that exceed our clients' expectations. It warms our hearts to know that our team's dedication to every detail, from meticulous housekeeping to providing top-notch linens and conducting thorough inspections, has made a positive impact on your experience. Your satisfaction is our ultimate goal, and we are delighted to have contributed to your peace of mind.We understand the importance of effective communication and transparent billing in ensuring a seamless experience for our clients. Your feedback reinforces our commitment to maintaining these high standards and continuously improving our services.It has been an absolute pleasure working with you as well.
We had an emergency where our regular cleaner was unable to complete a clean and we had a new guest checking in within 3 hours!!Holiday Property Service to the rescue!!After frantically trying to find a new cleaner, Sebastian was the first (and only) to respond positively and was genuinely trying to help us out on such short notice!I was also very satisfied with the clean and overall service and will be using them again :)Thank you very much!!
Response from the owner: Dear Nic,We are truly grateful for your kind words and delighted that we could be of assistance during your emergency situation. At Holiday Property Service, we understand that unforeseen circumstances can arise, and we are always here to help whenever you need us.Sebastian, one of our dedicated team members, is committed to going above and beyond for our valued customers. We're pleased to hear that you found his response prompt and his service satisfactory. Providing high-quality service even in tight timeframes is something we take pride in.Your satisfaction is our utmost priority, and we are thrilled to know that you will consider using our services again in the future. If you ever require our assistance or have any special requests, please don't hesitate to reach out to us.Thank you once again for choosing Holiday Property Service. We look forward to serving you again in the future.Warm regards,David HolmesHoliday Property Service Team
Response from the owner: thanks Danielle Our team are here to help .....
We have been using HPS for over a year now and our experience has been excellent. The team is very professional and and goes above and beyond. We look forward to many more years working with them.
Response from the owner: Dear Bester Property Management,Thank you so much for taking the time to leave us this wonderful review! We are delighted to hear that you have had an excellent experience with HPS over the past year.Our team is committed to providing the highest level of professionalism and service to all our clients, and it's incredibly rewarding to know that our efforts have met your expectations. Going above and beyond for our clients is a core part of our philosophy, and we're pleased to hear that you've noticed and appreciated our dedication.We truly value your continued trust and partnership, and we're equally excited about the prospect of working with you for many more years. If you ever have any questions, concerns, or additional feedback, please don't hesitate to reach out to us. Your satisfaction remains our top priority.Thank you once again for choosing HPS as your property management partner. We look forward to continuing to serve you and exceeding your expectations in the years to come.Best regards, David & The Team @ hPSHPS Holiday Property ServiceGold CoastBrisbaneToowoombaComing Soon - Sunshine Coast
I contacted Holiday Property Services after they were recommended to me by a friend and they have helped me maintain my airbnb property when I am interstate and unable manage cleaning and guest check ins myself. They are reliable, very fast responders, the cleaning job is outstanding, thorough and as a result I have been able to maintain a high rating from those staying at the property. They have also been able to meet guests for me and have gone above and beyond to provide a great service.
Response from the owner: Dear Jessica Adventuresandtravels,Thank you so much for taking the time to share your experience with Holiday Property Services (HPS). We truly appreciate your feedback and are thrilled to hear about your positive experiences with our services.It's fantastic to know that you reached out to us based on a friend's recommendation, and we're delighted that we've been able to assist you in maintaining your Airbnb property while you're away. Providing reliable and comprehensive services to property owners is our top priority, and we're pleased to have met your expectations.We're especially glad to hear that you've found us to be fast responders and that the cleaning job we provide is outstanding and thorough. Maintaining a high rating from your guests is crucial, and we're proud to have played a role in helping you achieve that.Our team always strives to go above and beyond to ensure our clients' satisfaction, and it's wonderful to hear that you've experienced this firsthand. Meeting your guests and providing exceptional service is something we take great pride in.Thank you for entrusting us with your property management needs, Jessica. We look forward to continuing to support you in maintaining your Airbnb property, and if you ever have any questions or need further assistance, please do not hesitate to reach out.Warm regards,Sebastien & the Team @Holiday Property Service
HPS have been cleaning my properties on the Gold Coast since the beginning of 2022 and I am very happy with the service. Being a hospitality business, excellence in cleaning standards and efficiency are critical and I am confident that I can rely on HPS to be reliable, do a thorough clean every time, pay attention to detail and respond quickly should anything need attention. This partnership allows me the peace of mind to focus on the many other aspects of my business.
Response from the owner: Dear Glenyss, we're delighted to hear that our cleaning services have met your expectations and help you focus on running your business more smoothly. Your feedback fuels our dedication!
i have a busy Airbnb on the Gold Coast and I have been using Holiday Property Service since 2019 and I'm very happy. As soon as the people have left they clean and its ready straight away. Excellent cleaning and very thorough, they take initiative on some tasks . if your looking for a Business that will look after your airbnb linen and cleaning then i highly recommend this Business
Response from the owner: Hi Sandi, we're thrilled to hear that our cleaning services meet your needs and expectations so well. Your recommendation means a lot to us, thank you!
Thank you to the HPS team. I've recently started using them to look after my home on Airbnb, and I couldn't be happier. Sebastien is very friendly, quick and easy to communicate with, and the cleaners have done a fantastic job on my place. Highly recommend and will continue to use them in the future.
Response from the owner: Thank you, M! We're thrilled to hear that you're happy with Sebastien and our cleaning team. We look forward to our continued partnership!
Holiday Property Services ( HPS)provide a very professional Linen supply and full clean service and are very responsive to any short-term needs that I have ever required ..Sebastian is a pleasure to deal with, and nothing is too much of a problem for him to attend to in a very timely manner to ensure my guests receive an apartment that is beautifully clean every time.The cleaners are always professional, and always smiling.Kevin
Response from the owner: Thanks Kevin appreciate the feedback, we are fortunate to have a fantastic team and look forward to continuing to supply a professional service for our clients
I have a very busy Airbnb on the Gold Coast and I searched high and low for a professional AirBnB cleaning company and Linen supply company. With high occupancy rates at my Gold Coast accomodation I needed a company I could rely on to deliver an exception service each and every time. Thank you Holiday Property Service for your support and consistency.
Response from the owner: Thanks Cathy our team loves your property and love looking after The Coconut Crib, we are lucky to have a great team from our cleaners to management and quality control teams everyone’s part of our family and all have the one focus , exceeding guests expectations.
have been using HPS Cleaning Services for our 50+ of our apartments. Great leadership in the company giving us the peace of mind that the job will be completed at a professional level, they do pre guest checks on the cleans also, bringing that next level service & quality.the service is unmatched with no last-minute request being too much. Very pleasant to deal with.Highly recommend.
Response from the owner: Thanks Jonathan Really appreciate the review, great teamwork, lets see over 100 STRs in your portfolio this year....
They provided great cleaning and linen service for my two air bnb properties on the Gold Coast for over five years . Their service was excellent - i was particularly impressed with their responsiveness and organisation - it meant I didn’t ever have to worry about whether the cleaner was coming -it all happens like clockwork. The only reason I stopped using their services was because I decided to long term rent my properties - if I return to the short term rental market I will definitely use them again . Highly recommended .
Response from the owner: Thanks Jennifer hope all goes well with permanent renters, we are here if you need anything, thanks Team
The team at HPS are truely experts in what they do. Their commitment to providing amazing service is second to none. The attention to detail and care demonstrated by all the team is truely commendable and assuring.Thank you 🙏 keep up the great work and I look forward to many of great working years ahead.
Response from the owner: Looking forward to continued success as you build your holiday rental portfolios, its teamwork that makes us successful.... thanks HPS Team
We just want to thank you the team @ Holiday Property Service.We have been using their services to look after our holiday apartment on the Gold coast, we would not be able to do Airbnb without them, our guest feedback is always 5 star they're so responsive and solve any issues at no time, the housekeeping team keeps our unit in amazing condition. We will hire them back for our next project.Thanks 🙏🏻
Response from the owner: Thanks Fernando we really appreciate your review and look forward to looking after your next investment property
Love their culture, very friendly staff, efficient and hard workers. 100% recommended, the best cleaning company on the GC.
Response from the owner: cheers BNB Hire Linen , we could not do it without you.....
Managemybnb have been using HPS to service it’s 100+ property for over 2 years now and we are very happy with their service and professionalism. Nothing is too much trouble and any issues arising has always been dealt with swiftly.Thanks
Response from the owner: Thanks Linda and the team @ Manage Mybnb , we are blessed to have great clients and a great team @ HPS - your on your way to 200+ properties this year
Having known David and the team at HPS for a number of years now, I've been able to witness the dedication to service and genuine care showed in their profession. With a business model that is driven and highly accountable on quick turnaround of holiday property cleaning.Highly recommend.
Response from the owner: thanks Beau really appreciate your feedback . Lucky to have a fantastic team @ HPS
Response from the owner: Cheers
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ABOUT

Holiday Property Service

Reach out to us today and have a chat, we will show you how high occupancy rates and 5-star reviews are obtained and then maintained…

HPS have worked in the industry for well over 15 years, servicing the wider Gold Coast region. We provide 5-star Cleaning and Styling services, as well as Hotel-Grade Quality Hire Linen and Guest Consumables. We specialise in servicing all Holiday Property rentals and AirBnB Holiday Homes, whether they are short term or long term.

As locals, we provide visitors to the Gold Coast with many reasons to return time and time again. We are proud that our contribution helps clients to receive 5-star reviews, for impeccable presentation and cleanliness of their properties.

At the core of who we are is quality through cleanliness, styling and presentation. We accomplish this through professional service and support, all while maintaining transparent communication. Over time this builds trust, with the knowledge that we will get the job done right the first time, and if something should go awry, you come to know that we’ll do our utmost to rectify the issue as quickly as possible.

We have immense pride in the properties that we service, treating them as if they are our own. Our cleaning teams are professional for a reason; they take great satisfaction in making homes look beautiful for guests; your investment property will be a testimony to that.

OUR PROCESS

Holiday Property Service

Kitchen

  1. Load and run the dishwasher on a quick wash if required, and empty when finished.
  2. Check the Fridge and Freezer – remove and dispose of all foods.
  3. Wipe inside the Fridge.
  4. Check Crisper Drawers and underneath to make sure they are clean.
  5. Check the Fridge Door, inside and out.
  6. Check Freezer and wipe out if necessary.
  7. Remove any and all food.
  8. Wipe all worktops, including the Cook Top.
  9. Empty crumb trays from the Toaster.
  10. Check that all plates, dishes and cutlery are clean.
  11. Dirty dishes must be cleaned and put away.
  12. Check for missing items.
  13. Check the Dishwasher filter and make sure it has no food scraps.
  14. Check for any bad smell inside the Dishwasher.
  15. Check if the Oven has been used and wipe out.
  16. Line grill tray with fresh foil from cupboard.
  17. Check if the microwave has been used and wipe out if necessary.
  18. Polish the front and door.
  19. Wipe around all handles for fingerprints, particularly the pantry door and overhead cupboards.
  20. Wipe the range hood fascia if required.
  21. Hang a Tea Towel on the oven handle.
  22. Replace Rubbish bags and leave spares.
  23. Check there is dishwashing liquid and dishwasher tablets (if there is dishwasher); All are located under the kitchen sink.
  24. Leave a dish cloth and scourer displayed nicely under the sink.

Laundry

  1. Always check the dryer for a build-up of lint and empty the filter. If any items have been left behind, return them to HPS Clearly Labelled.
  2. Check there is plenty of washing detergent.
  3. Wipe over the washing machine top and check filters if there are any.
  4. Clean the laundry tub.
  5. Wipe and polish tapware.

Bathrooms

  1. Remove all dirty towels.
  2. Wipe surfaces and then vacuum floors prior to any further cleaning; so as to remove all hair and dust.
  3. Spray surfaces with cleaner.
  4. Use toilet cleaner in toilets.
  5. Run all taps to aid cleaning and then wipe down and polish.
  6. Taps to be displayed perfectly straight.
  7. Make sure all mirrors, glass surfaces and taps are cleaned and polished perfectly.
  8. Hand towels and floor mat is to be displayed on the towel rail (if rails are on the wall), or rolled, along with face washers and placed on the vanity after cleaning.
  9. Check the exhaust fans are dust free.
  10. Place a fresh toilet roll on the holder (if the roll is nearly empty), otherwise use the existing roll and fold toilet paper to a point.
  11. Check that there are 2 spare toilet rolls under the vanity; replace if necessary.
  12. Hand and Body wash pumps are to be supplied and refilled onsite.
  13. Check toilet seats are not loose; tightened as necessary

Bedrooms

  1. Strip beds and collect all dirty linen.
  2. Check if anything is missing. Place all dirty linen in the bag for cleaning and return to HPS.
  3. Beds to be changed: Top sheet, bottom sheet, doona or blanket, for each bed.
  4. All sides tucked neatly under the mattress.
  5. Top sheet folded about 25cm over doona at the top of the bed/triple sheet for blankets.
  6. Pillows are laid back at 45-degree angle (4 for a double bed, 2 for a single bed).
  7. Place rolled towels at the end of each bed (2 for a double bed, 1 for a single bed).
  8. Dust and wipe all surfaces.
  9. Check ceiling fans are dust free.

Lounge Room

  1. Vacuum and sweep under all couches, chairs and between all couch cushions.
  2. Dust and wipe all surfaces.
  3. Check ceiling fan for dust.

Balcony

  1. Tables wiped and chairs displayed neatly (straight).
  2. Clean all glass as required.
  3. Vacuum and mop if required.

Whole Accommodation

  1. Vacuum and mop all floors.
  2. Check all glass sliding doors and mirrors for fingerprints.
  3. When gathering dirty linen, check for anything missing or badly soiled.
  4. Empty onsite vacuum cleaner into a rubbish bag, if the guest has used it.
  5. Check all lights for blown bulbs; replace where possible.
  6. Check for breakages and damage anywhere.
  7. Return soiled linen and keys to HPS.
  8. Turn off air conditioners, fans and lights.
  9. Photograph the air-conditioning controller to prove it is off.
  10. Beach towels are to be rolled and placed in basket supplied, or on the laundry bench.
  11. Check that all lamps are plugged in and working.
  12. Any damage or missing items; please photograph in the App and report via TEXT.
  13. Take photos of all rooms when finished and upload to the App.
FAQs

Frequently Asked Questions

Have Questions? We’re here to help...

How do I get started with HPS taking care of my investment property?

Simply send through an enquiry by email to hello@holidaypropertyservice.com.au or give us a call on 1300 477 937 and one of our friendly staff will walk you through the process.

Will HPS clean my property after each stay?

Yes, not only can we clean, but we can also change over linen with fresh Hotel Quality Hire linen, re-style the property and exchange or replace consumables.

What consumables do you supply?

We can provide an initial small carton of milk, coffee, tea, soap, shampoo, conditioner, body-wash, body-lotion, dishwashing liquid, kitchen wipes etc.

Do your prices fluctuate?

In general, no, for the greater majority of jobs our prices are a fixed quotation.

What happens on Public Holidays?
A surcharge of 2.5 times the Labour Fee will be charged on officially listed Public Holidays within the state the property is located, as we are required by law to pay our cleaners penalty rates.

To be quite clear, we won’t book in a clean on a Public Holiday, unless there is a back to back booking, so that if at all possible, standard charges will apply.

What happens when a property needs to be handed back to an owner?

Last cleans, where a property is being handed back to the owner, are charged at the same rate; due to additional time being allocated for cleaning.

Do we need an initial clean when coming across to you?

Yes, we will provide a free inspection and from that a quotation is made to bring you on board, this will include a deep clean.

What is a Deep Clean?

A Deep Clean involves our cleaning teams meticulously going through the interior of your property, to detail everything that a standard clean misses; they spend a vastly greater amount of time in order to achieve this.  We provide a detailed list of the process involved, showing exactly what will be checked and cleaned.

What happens if something goes missing from my property?

Please ensure that all personally owned property is removed before you rent out your home.  Holiday Property Service will not be held liable for any damage to, or loss of Customer Owned Goods, except where caused by the wilful misconduct or gross negligence of Holiday Property Service personnel.  Customer Owned Goods means any item belonging to the Customer and left behind or kept on the property.

Does HPS exchange keys with guests?
We have a sister company Conciergly, they have Lock Boxes available for hire at Palm Beach (with more locations opening soon).  Please contact 1300 477 937 for further details.
Will HPS also supply the property with consumables?

Yes, we can provide an initial small carton of milk, coffee, tea, soap, shampoo, conditioner, body-wash, body-lotion, dishwashing liquid, kitchen wipes etc.

How do we have Clean, Fresh Hire Linen for our property?

HPS provides a cleaning and changeover service, with our cleaners bringing fresh linen and taking away the used linen during a clean.

What happens with belongings left behind after a Guest leaves?

Should one of our team come across Guest items, they are returned to our head office.  A note/email/text is forwarded to the property owner/manager, who then advises the Guest.  The Guest is able to arrange collection from our office at a mutually convenient time.

Do you have Public Liability Insurance?

Yes, we are fully insured for 10 Million dollars in Public Liability.

How do we achieve 5-star ratings on websites such as AirBnB and Google?

5-star ratings are achieved through exceeding Guest expectations, it really is that simple;

  • Everything starts from the very first point of contact a Guest has with you – be clear, concise and friendly in your communication – this is a major factor.
  • Your property needs to reflect the images used to advertise it. If your property in reality is a 3.5-star, don’t advertise it as a 5-star.
  • Address and Fix any issues that are mentioned. If the carpet is worn out and well beyond a steam clean, replace it.  If the dining table is being propped up to stop it wobbling, fix it permanently or replace it.
  • Thorough cleanliness of the property is essential.
  • Presentation of your property is essential.
  • Styling of your property is essential.
  • Use quality Hotel Grade Hire Linen; your local major chain store linen just doesn’t cut it.
  • Have a small initial quantity of consumables ready for start of your Guests stay.
  • Educating your Guests about how the star ratings work, that unfortunately, 1 to 4 stars is seen as a negative experience through most algorithms, and only a 5 star review is considered as a positive experience.

Still have Questions? Contact our friendly team

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